Last Updated: 08/06/2024
1. Introduction
At Equinox Cards Australia, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return the item for a full refund within 1 business day of receiving your order. Please review our returns policy below for detailed information on the return process.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The return request must be made within 30 days of receiving your order.
- The item must be in its original condition, including all packaging, sleeves, and protective materials.
- The item must be unused and free from damage.
3. Return Process
3.1 Initiating a Return
To initiate a return, please contact us with your order number and reason for return. Our team will provide you with instructions on how to proceed with the return.
3.2 Shipping Your Return
You are responsible for the cost of return shipping. Please use a trackable shipping method to send the item back to us. We recommend retaining the tracking information until your return is processed. Return the item to:
Jackson Capper
Unit 1309 / 40 Village Blvd
Southport QLD 4215
3.3 Inspection and Refund
Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process your refund within 1 business day. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.
4. Non-Returnable Items
Certain items are not eligible for return, including:
- Items that have been damaged or altered after delivery.
- Items purchased on clearance or as part of a special promotion (unless stated otherwise).
- Gift cards and digital products.
5. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 30 days of receiving your order. Provide us with your order number, a description of the issue, and photos of the damaged or defective item. We will work with you to resolve the issue promptly.